Privacy Policy
 
Last updated: 27/01/2026
 
This Privacy Policy explains how personal data is collected, used, and protected when you use the Towncast website or services.
 
1. Who We Are
 
Towncast is a trading name of Shire Web Design LTD, a company registered in England and Wales.
 
Legal entity: Shire Web Design LTD
Company number: 16602166
Registered address: Cholmondley House, Dee Hills Park, Chester, United Kingdom, CH3 5AR
ICO registration: ZC066339
 
Shire Web Design LTD is the data controller for the purposes of UK data protection law.
If you have any questions about this policy or how your data is handled, you can contact us at: alex@shirewebdesign.com
 
2. What Information We Collect
 
We may collect and process the following information:
• Name and contact details
• Business name and business information
• Domain and website details
• Information submitted through forms or onboarding questionnaires
• Billing and payment information
• Communications with us
We only collect information that is necessary to provide our services.
 
3. How We Use Your Information
 
We use your information to:
• Deliver and manage Towncast services
• Set up and maintain your website and systems
• Communicate with you about your service or account
• Process payments and subscriptions
• Improve our services and website
• Meet legal, accounting, and regulatory obligations
We do not sell or rent your personal data.
 
4. Payments
 
Payments are processed securely through third-party payment providers. We do not store full payment card details on our own systems.
 
5. Hosting, Domains, and Third-Party Services
 
Towncast websites are built using third-party platforms such as Wix Studio. Hosting plans and domains are paid directly by you to the relevant provider and remain your property.
 
These providers operate under their own privacy policies. We select reputable providers but are not responsible for their independent data practices.
 
6. Data Storage and Security
 
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.
 
We retain personal data only for as long as necessary to provide services or comply with legal requirements.
 
7. Your Rights
 
Under UK GDPR, you have the right to:
 
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Request data portability
You can exercise these rights by contacting us using the details above.
 
8. Cookies
 
Our website uses cookies for essential functionality and basic analytics. You can control cookie settings through your browser.
 
9. Changes to This Policy
 
We may update this Privacy Policy from time to time. Any changes will be published on this page.